WAITRO Benchmarking Project for RTOs

Over the course of a year, 60 attendees from 13 WAITRO member organizations participated in a large benchmarking study initiated by the Danish Technological Institute (DTI).  Among the participating WAITRO RTOs were SIRIM from Malaysia, Tübitak from Turkey, RMRC from Nigeria, NFI from Thailand, TISTR from Thailand, RSS from Jordan, NAFTC from Botswana, IVL from Sweden, IRCC from Sudan, INEEL from Mexico, CIDET from Colombia, CTA from Colombia and CSIR from South Africa.

WAITRO participants of the Benchmarking study at the final presentation

During the initial phase, general information and best practices were gathered. Interim results were presented during the WAITRO board meeting in March 2018 in Egypt. The second phase was specifically focused on improving practices when working with SMEs and other clients. WAITRO members work with more than one million SME customers and partners. Therefore, they significantly impact how businesses address global challenges. Prior to the seminars for members, 296 SMEs in eight countries filled out a questionnaire and provided important insight into the experiences of SMEs with RTO services. 87% of SMEs were satisfied or very satisfied with the innovation support provided and the vast majority (95%) would recommend the WAITRO innovation service to other SMEs. One SME in three will act on the recommendations provided by the RTO. Another important finding was that certain sectors were more responsive to WAITRO institute services. Among these sectors were manufacturing, distributive trades, construction and transport. During the project, WAITRO members were able to receive inspiration to improve their interaction with clients. The RTOs reflected on the methods they use when contacting or maintaining their potential or present client base or when promoting additional services. Advantages and disadvantages of different strategies were discussed and assessed.

An online resource will be created for members based on the findings of the study and provide advice on topics like Screening of SMEs, Innovation Requirement Analysis, Innovation Support Recommendation, Project Initiation and Follow-Up.